James Piecowye thinking out loud

Ideas, inspiration and a bit of random.

Creating a culture of engagement

Posted on | July 3, 2015 | No Comments

Have you ever heard of GEL?

I have followed Mark Hurst and GEL for many years now and still have not managed to make it to the event, but I do want to attend.

This year there was, again, a great group of speakers and one that has really caught my attention is Lou Shapiro, CEO of Hospital for Special Surgery.

This talk is not only about the customer experience but how to motivate staff to help create that experience.

This is a talk worth investing the time to watch.



Lou Shapiro, CEO of Hospital for Special Surgery, at Gel 2015 from Gel Conference on Vimeo.


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